4 travnja 2017

Being a Good Employer

We are an international, dynamic hospitality company which employs team members from different nationalities. With such a diverse workforce, it is important that the Company has a strong company culture and leadership that inspires our team members to share our passion to perform. We recognise that our team members are central to the success of the Company and how we operate.

Developing our people

Our company culture is one of openness, trust, support, caring and connecting, and is also about personal growth, which the overall PPHE Hotel Group’s context of ‘placing the guest experience at the heart of everything we do’ supports. The Company accept PPHE Hotel Group’s opinion that it is critical that we invest in our talent and encourage their growth by delivering an exciting and forward thinking workplace for them to develop their skills and knowledge, providing them with the opportunities to grow with our business.

Goals:

  • Linking development to learning
  • Attract and retain talent

Learning and development

The Group is a part of PPHE Hotel Group’s learning and development programmes and team members have the opportunity to be included actively in these programmes. We see our learning and development programmes as key to the development of our team members and to support the professional and personal growth of every team member, PPHE Hotel Group has developed the “you:niversity”. This is an extensive resource of learning and development programmes created to enable our leaders and team members to develop the individual and organisational capability needed to achieve their personal growth, career progression potential and our overall business strategy. 205 training programmes were undertaken in 2018, of which approximately 60 were conducted internally. The rest of the programmes were provided by external companies or our suppliers. Of the internal training sessions, nearly 53% fell under the category of statutory training. The rest of the training programmes conducted were mainly induction training, guest experience training, technical skills training and management and leadership training. Foundation in Management was attended by eight Group’s team members last year who have now became a part of the larger group of team members who completed the very high-quality program. Some of the young team members in 2019 will take a few of the leading positions in the Company.

Talent management

We place a great amount of effort in recognising and retaining our talents as well as supporting them to grow within the Company. We offer various training programs, such as Foundation in Management, and tuition payments for university programs to those employees that are recognised as talents within the organisation.

Employment

Arena Hospitality Group employs a diverse workforce, with a gender mix of 56% women and 44% men. The average age of permanent employees is 44 years which shows the trend of the Company getting younger. Our workforce age structure is as follows: 18 – 30 (25%), 31 – 40 year olds (27%). Approximately 19% of people are aged between 41 – 50. We employ approximately 24% of people aged between 51 – 60. Only 4% of people are older than 60. We are a dynamic Company and in 2018 we had 129 permanent team members start their career with the Company.

Team member engagement survey

In 2018, we are proud to report that our colleagues once again recognised our efforts through high team member engagement survey scores. In September, we conducted our sixth annual Climate analysis–employee engagement survey. Overall, the results for the Group showed a high level of team member engagement with an Engagement index of 84.1 (on a scale of 1-100). The total index derived from the drivers – My Job, My Manager, Our Team and Our Company – was 80.4. These results show a high average of team member engagement and overall satisfaction with employment in the Group. From the results, teams are able to identify areas for improvement and, through action plans, set objectives to improve their working climate.

Team member in Croatia

2018

2017

2016

2015

2014

Full-time member (on 31. December)

469

370

366

354

346

Part-time member (on 31. December)

80

117

114

184

74

Part-time member (on 31. August)

615

1005

848

819

794

FTE1

812

776

806

758

710

Employee satisfaction/engagement (%)

83,6

85,0

84,9

84,6

81,8

Team member in Germany and Hungary3

2018

2017

2016

2015

2014

Full-time member (on 31. December)

269

278

258

225

230

Part-time member (on 31. December)

28

21

21

43

44

FTE1

217

215

222

263

218

Employee satisfaction/engagement (%)

85,7

86,4

84,1

84,4

NA

  • The FTE number is an estimate based on the total hours paid for all team members divided by the hours paid for an average full-time employee to, arrive at a total for Full-Time Equivalent Employees
  • The employee numbers for Germany and Hungary include all the employees for art’otel berlin mitte and Park Plaza Berlin Kudamm which are owned in joint ventures.
  • Germany and Hungary were not part of the Group for the three years ended 31 December 2016 and the table above is included for information.